Integrated
Patient data flows between services, EMR, and claims with no duplicate entry.
Bring Digitalization
Close To Hospitals
We help hospitals serve patients faster, work more efficiently, and unlock new revenue streams through technology, AI, and a connected healthcare industry ecosystem.
Indonesian Healthcare, Decoded
Limited capacity and rising cost pressure make digitalization no longer optional for hospitals. It is essential.
0.47
doctors per 1,000 people, against the WHO benchmark of 1.0
~2 million
Indonesians seek treatment abroad each year, an estimated Rp165 trillion in outflow
US$1.1 B
projected Indonesian healthcare AI market by 2032 (2025: US$167 million)
Sources: Indonesian Ministry of Health (2024), statement by the President of Indonesia (March 2023), Ken Research. Figures are estimates.
Healthcare Solutions
Four CEMA Health pillars address the real problems hospitals face: patient experience, disconnected systems, reputation and networks, and non-clinical revenue. Start with one module and grow step by step.
AI and Patient Services
Omnichannel contact center, WhatsApp Business API, and AI Doctor Assistant.
EMR and Claims
Electronic medical records, hospital administration, clinical support, and BPJS claim management.
Ecosystem and Events
HealthX, Mall to Mall, health conferences, and the Hospital Award.
Education and Media
Training and e-class, AI-built learning material, and the iAds screen network.
What's Included With CEMA
One connected patient service flow, from the first message to follow-up, with monitoring at every step.
Omnichannel Contact Center
Chat, social media, email, and voice in one dashboard. Central ticketing, call recording, quality assurance, and operations run from Jakarta and Yogyakarta.
WhatsApp Business API
Registration, appointments, teleconsultation, and medical notifications with a verified badge and anti-blocking delivery.
AI Doctor Assistant
A generative AI assistant on WhatsApp that answers patients and eases the load on clinical staff. Doctors remain the decision makers.
Indonesian EMR Technology
Connecting doctors, patients, and hospitals in one electronic medical record system, aligned with national EMR requirements and SATUSEHAT integration.
- Mobile AppsConnecting doctors, patients, and hospitals.
- Hospital AdministrationSupporting business processes and optimizing resources.
- Clinical Support SystemSimplifying EMR to enable service innovation.
- Claim Management SystemMaking claims and benefit coordination easier in the BPJS era.
Beyond Digitalization
The principles we hold to in every hospital project:
Secure and compliant
Designed in line with the PDP Law, EMR rules, and BPJS requirements, with access control and audit trails.
AI as a partner
AI helps answer and schedule. Clinical decisions stay in the hands of doctors.
Measurable
Real-time dashboards and executive analytics to monitor services and outcomes.
Hospital Challenges, CEMA Answers
Every feature starts from a pressure hospitals face today.
Claims and cash flowJKN deficit of Rp14.6 T (2025); incomplete claim files delay payment.Claim Management System
Fragmented systemsEMR is mandatory and must connect to SATUSEHAT, yet HIS, LIS, and claims often run separately.Indonesian EMR Technology
Limited clinical staff0.47 doctors per 1,000 people; clinical time is consumed by administration.AI Doctor Assistant and AI chat
Patient experienceQueues, unanswered calls, and scattered information channels.Contact center and WhatsApp API
Data securityThe PDP Law has been fully in force since Oct 2024; health data is sensitive data.Access control and audit trail
Reputation and networks~2 million Indonesians seek care abroad; local hospitals need visibility and credibility.HealthX, events, Hospital Award
The Healthcare Event Ecosystem
Formats that bring hospitals, industry, and the public together. HealthX replaces the conventional hospital expo format.
HealthX
A curated healthcare exhibition and industry networking platform.
Mall to Mall
Sports medicine, lifestyle, wellness, and medical tourism. Target: 15-30 hospitals and sponsors per event.
Health Conference
Vertical and thematic conferences with curated speakers and attendees.
Hospital Award
A digital award program for hospitals, tied to calibration and accreditation.
Our event highlights
Education and Media
Training and e-class for healthcare professionals and hospital staff, AI-developed learning material, and global distribution. Underused hospital screens become an integrated advertising channel through iAds.
- AI-powered e-class and training
- Website and content monetization
- iAds: a screen network as media
Trusted By The Hospital Network
Hospitals across Indonesia already work with our team.
Frequently Asked Questions
What is CEMA Health?
CEMA Health is a digital platform and ecosystem for hospitals: patient service technology, AI, EMR and claims, plus healthcare industry events and media. It is provided by PT Ivonesia Solusi Data.
Do we have to replace our existing hospital systems?
No. Modules can be deployed step by step and run alongside your current systems through APIs. Many hospitals start with the contact center or the WhatsApp Business API.
What is the role of AI? Does it replace doctors?
No. AI helps answer patient questions, schedule appointments, and handle administration. Clinical decisions always remain with doctors and healthcare professionals.
How do you handle patient data security and compliance?
Our systems are designed in line with Indonesia's Personal Data Protection Law, electronic medical record regulations, and BPJS claim processes, with role-based access control and audit trails.
What are the cooperation model and pricing?
Typically a platform subscription plus per-transaction or per-service fees. Contact center services are priced per agent or per interaction. Contact us for a proposal tailored to your hospital.
How can we take part in HealthX or other events?
Hospitals and industry companies can join as participants, sponsors, or partners. Send a message through the form below and our team will reach out.
Start Your Hospital's Digital Journey
Tell us what you need. We will get back to you to arrange a demo and discuss a pilot.